The James Cochrane Practice
Helme Chase Surgery, Burton Road, Kendal, Cumbria, LA9 7HR Also known as: Helme Chase Surgery, Maude Street Surgery
3,017
reviews
Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
The James Cochrane Practice
2024-05-04
Person
5
5
0
4th May 2024
I’m a new patient with this practice and have been pleasantly surprised with care and attention I’ve received up to now.
Suggested improvements
Not a lot
The James Cochrane Practice
2024-05-04
Person
5
5
0
4th May 2024
Easy to get appointment
Quick and efficient
Suggested improvements
Nothing... quick and efficient
Good pre screening
Informative leaflet
The James Cochrane Practice
2024-05-04
Person
4
5
0
4th May 2024
Took 5 weeks to get a face to face or 4 weeks for telephone appointment. I took the telephone appointment which then resulted in a face to face that same day, so in effect I took 2 appointments which seemed non sensical to me.
However once I got the consultation the treatment both clinical and personal was excellent . GP listened, was very informative and explained everything clearly.
Suggested improvements
Just a review of the appointment system, as explained above, I ended up taking 2 appointments in one day.
The James Cochrane Practice
2024-05-04
Person
5
5
0
4th May 2024
The Receptionist through to the doctor/Nurse are very helpful and pleasant to talk to
Suggested improvements
Not a lot like I said above pleasant and helpful
The James Cochrane Practice
2024-05-04
Person
5
5
0
4th May 2024
The appointment was made for me, so no problems there.
Booking in machine didn’t recognise me, so reception was very helpful to sort for me.
Suggested improvements
Nothing.
The James Cochrane Practice was awarded the iWantGreatCare certificate of excellence in 2024 for delivering outstanding care.
Profile
We take pride in offering the highest standard of patient centred healthcare for the community of Kendal and the surrounding areas. Operating across 2 sites, we are the largest General Practice in the South Lakes area and offer a range of services at both. We offer some evening and weekend appointments.
We understand the importance of listening to our patients, and reflecting on feedback so that we can make improvements if necessary. Its also great to hear when we're making a positive difference!
Thank you for taking the time to share your experiences with us, we really appreciate it.
Resources
Short link to review The James Cochrane Practice: http://iwgc.net/ecatk